Resource library
We’ve created a range of materials, including videos and leaflets, to help you prepare for a power cut and stay protected.
While we hope you’ll never need them, it’s worth printing these out and keeping them handy, just in case.
Videos
Downloads
Be prepared for power cuts
A useful information leaflet with help and advice for what to do in the event of a power cut.
Helping your business prepare for a power cut
A useful information pack with help and advice for your business, make sure to print a copy and keep it handy just in case.
Homeowner information leaflet
This booklet aims to ensure your safety and help you to prepare and plan ahead of any possible power cut or emergency.
Response to a major incident
More information about how we plan for and respond, meeting the needs of those who may be vulnerable during unplanned major incidents.
Planned interruptions to your electricity supply
A useful information leaflet with help and advice for before and during planned interruptions to your electricity supply
Flooding and your power supply
A useful information pack with help and advice for you, make sure to print a copy and keep it handy just in case.
Disturbances to your electrical equipment and supply
A useful information leaflet about possible disturbances to your electricity supply.
Customer Service Guide
View our Customer Service Guide and Statement of the Details of the Safety and Security of Supplies Enquiry Service document.
Live power cuts map
If you are experiencing a power cut and you have not received prior notice, please use this page to find information on any current activity in your area.
What to do in a power cut
Find out what you can do in the event of an unscheduled power cut.
How to report a power cut
Don't assume that we know you have no power. To ensure your supply is restored as quickly as possible, get in touch: there are multiple ways for you to contact us.