How to report a power cut
Don't assume that we know you have no power.
To ensure your supply is restored as quickly as possible, please get in touch. There are multiple ways for you to contact us:
Report a power cut online
You can now report a power cut online, quickly and efficiently on our online application form.
Report a power cut by phone
Due to the current weather conditions, if you need to tell us about a power cut we don't know about yet, please call our team on 105.
Please ring us on 0800 6783 105 or 105 as soon as possible. If we already know about the problem, we should be able to tell you when we expect your electricity to by restored.
0800 6783 105
Text phone users can dial 18001 before any of the numbers above to use Text Relay to access the service.
Priority Services Register
Here's everything you need to know about the Priority Services Register, including what support is available and how to sign-up.
Live power cut map
You can see a live-map of all power cuts and problems in the National Grid area.
Live power cuts map
If you are experiencing a power cut and you have not received prior notice, please use this page to find information on any current activity in your area.
What to do in a power cut
Find out what you can do in the event of an unscheduled power cut.
Being prepared
Power cuts can happen, and while we can't always stop them, we're doing everything we can to fix the problem as quickly as possible.