Power Cut Advice
When the power you need isn’t there, we’re here to help.
Here, you’ll find leaflets and videos with information on what to do and who to speak to if you experience a power cut.
Rest assured, we’re doing everything we can to restore your power as soon as possible.
We're here to help...
Staying safe and well during a power cut
In the event of an uscheduled power cut it is important to know how to ensure your safety - be prepared and plan ahead of any possible power cut or emergency.
Be prepared for a power cut
Power cuts can happen, and while we can't always stop them, we're doing everything we can to fix the problem as quickly as possible.
Who to speak to during a power cut
The sooner we know about a power cut, the quicker we can fix it. If we already know about the problem, we can give you an idea of when your power will be restored.
Do you need extra help?
Our Priority Services Register provides extra help for customers who need it. If you're elderly, very ill or disabled, or rely on power for medical equipment, you'll get additional support during a power cut.
You can learn more about our Priority Services, including how to join the Priority Services Register here. Or, for more inofrmation, you can call us or email us using the details below:
0800 096 3080
nged.priorityservices@nationalgrid.co.uk
If you're hard of hearing or deaf, dial 18001 before each number, and a Text Relay Operator will join the call.