Being prepared
Power cuts can happen, and while we can't always stop them, we're doing everything we can to fix the problem as quickly as possible.
Spending a few minutes preparing for a power cut can ensure you and your family are safe and secure until we restore power.
Here are some things you should have handy in case of a power cut.
Keep a lantern or torch somewhere that's easy to find. Check that the batteries are working, and always make sure you have a spare set, too. Candles and paraffin lights can be dangerous, so we don't recommend using them during a power cut.
We're in regular contact with the press, so have a wind-up, battery, or solar radio ready so you can listen to local radio updates.
Have a Power Bank or solar charger in the house so you can keep your mobile or tablet topped up. You can follow updates on social media channels and our online power cut map.
Digital and cordless phones may not work during a power cut, so have one you can plug in directly to stay in contact with family, friends, and the emergency services.
Protect all sensitive and valuable electrical equipment with a surge protector. A surge protector guards against damage caused by sudden electrical surges that can happen during a power cut.
If you have a mains-operated chair lift, check to see if there is a manual release handle. You can use this to return safely to ground level if the power cuts out.
Staying safe and well during a power cut
In the event of an unscheduled power cut, it is important to know how to ensure your safety - be prepared and plan ahead of any possible power cut or emergency.
Who to speak to during a power cut
The sooner we know about a power cut, the quicker we can fix it. If we already know about the problem, we can give you an idea of when your power will be restored.
Business customers
We've created a leaflet with essential information for businesses on staying protected until the power is restored. You'll find details on how to plan for a power cut, including how to keep your employees and equipment safe.
Make sure to print a copy and keep it handy just in case.
Live power cuts map
If you are experiencing a power cut and you have not received prior notice, please use this page to find information on any current activity in your area.
What to do in a power cut
Find out what you can do in the event of an unscheduled power cut.
How to report a power cut
Don't assume that we know you have no power. To ensure your supply is restored as quickly as possible, get in touch: there are multiple ways for you to contact us.