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If you're hard of hearing or deaf, dial 18001 before each number and a Text Relay Operator will join the call.
Electricity supplies have been restored to all customers affected by Storm Bert.
The second named storm of the autumn/winter brought 67mph gusts and hours of torrential rain to our region over the weekend, with the South West badly affected.
Hundreds of engineers worked around the clock in difficult weather conditions to get the power back on for more than 300,000 customers, supported by control room teams managing the network in real-time as faults occurred.
“Storm Bert’s high winds led to fallen trees affecting overhead lines and damage to transformers which caused power cuts in many areas.
“Over the course of 3 days, engineering teams deployed to several hundred incidents many of which were high voltage issues. In some areas fallen trees and flooding made reaching sites difficult, but despite the sustained adverse conditions our engineers worked relentlessly to restore connections as quickly as possible.
“Thorough preparations and a great team effort ensured disruption to electricity supplies was minimised, but we understand how inconvenient power cuts can be for customers and would like to thank them for their patience and understanding.”
Roisin Quinn, Field Operations Director
If you're hard of hearing or deaf, dial 18001 before each number and a Text Relay Operator will join the call.
For information on our Standards of Performance and customer guarantee payments in a storm, please click below.
Throughout the storm, we kept customers informed through our contact centres, social media, webchat, text messaging, and our online power cut map.
“Being without power during a storm can be a worrying experience and we’d like to thank customers affected by Storm Bert for their patience while supplies were restored.
“Keeping in touch with customers with extra needs who are on our Priority Services Register was a major priority for us during the storm. More than 35,000 customers were contacted in the South West alone to make sure they were safe and well.”
Emma Pamplin, Customer Excellence Director
You can choose from getting updates before, during and after severe weather incidents that are likely to impact the electricity network, or sign up for all three.
The updates will inform you of the latest weather conditions and areas affected, the number of customers off supply and key steps that we are taking to quickly and safely restore power.
