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If you're hard of hearing or deaf, dial 18001 before each number and a Text Relay Operator will join the call.
Storm Darragh severely impacted our network, with wind gusts of up to 96mph.
Our teams worked around the clock to reconnect power supplies and support our customers in our biggest ever restoration effort.
A record number of customers were impacted by the storm. We supplied generators and battery packs to vulnerable customers and provided hot food and drinks in the most impacted areas.
We’d like to thank customers for bearing with us as we worked tirelessly in challenging conditions to restore power.
If you're hard of hearing or deaf, dial 18001 before each number and a Text Relay Operator will join the call.
For information on our Standards of Performance and customer guarantee payments in a storm, please click below.
You can choose from getting updates before, during and after severe weather incidents that are likely to impact the electricity network, or sign up for all three.
The updates will inform you of the latest weather conditions and areas affected, the number of customers off supply and key steps that we are taking to quickly and safely restore power.
