Wednesday 21 October
“With Storm Austen approaching, our priority is to be ready for whatever the weather brings. We’ll be monitoring the network closely and have teams ready to respond quickly and safely if there is any damage.
“If your power does go off, please call 105. It’s free and will connect you to your local electricity network operator for help and the latest information.”
Amy Webb, Chief Operating Officer at National Grid Electricity Distribution
Tips on how to prepare in case of power cut
- Keep the free electricity emergency number handy – call 105 to report a power cut, 24 hours a day.
- Prepare your home – have a torch and a fully charged mobile phone ready, keep an external battery pack available to recharge devices. A wind-up, solar or battery-powered radio will help you stay updated. Protect sensitive equipment with a surge protector and keep non-perishable food on hand.
- Check on others – monitor weather forecasts and check if neighbours, especially those who are vulnerable, need help.
- Get extra support – sign up for the Priority Services Register, a free service providing tailored support to vulnerable customers.
- Sign up for severe weather updates.
If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by:
Reporting power cuts online
Phone: 105 or 0800 6783 105
Twitter: @gridcustomersuk
Webchat: www.nationalgrid.co.uk
For our most vulnerable customers, we also provide additional support during a power cut. Click here for more information about our Priority Services Register.
