Contact us
or call 105
All customers who reported power cuts as a result of Storm Goretti have now had supplies restored.
“I'm pleased to say that all customers who reported power cuts due to Storm Goretti are now back on supply. I would like to thank them for their patience and understanding while we have worked round the clock to repair damage. Teams will be in the hardest hit areas for the coming days completing repairs and supporting customers, but our network is now operating under normal conditions.”
Roisin Quinn, Field Operations Director
Guaranteed Standards of Performance (GSOP) payment
If we haven't met our guaranteed service standards during Storm Goretti, you'll automatically receive a payment in the coming weeks. You don't need to do anything - we'll identify eligible customers and write to you with full details if this applies to your situation.
This is a fixed payment set by Ofgem when certain service standards are not met, such as a power cut lasting longer than the permitted time or a missed appointment. If you qualify, we’ll process this payment for you based on the rules set by Ofgem.
Claim for additional costs
If you had extra expenses because of the power cut — for example, property damage or hiring equipment — you can submit a claim to us. Claims are assessed individually and are separate from GSOP payments. You’ll need to provide details and evidence of your costs so we can review them.
If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by:
Phone: 105 or 0800 6783 105
Twitter: @gridcustomersuk
Webchat: www.nationalgrid.co.uk
For our most vulnerable customers, we also provide additional support during a power cut. Click here for more information about our Priority Services Register.
or call 105
If we haven't met our guaranteed service standards during Storm Goretti, you'll automatically receive a payment in the coming weeks. You don't need to do anything - we'll identify eligible customers and write to you with full details if this applies to your situation.
You can choose from getting updates before, during and after severe weather incidents that are likely to impact the electricity network, or sign up for all three.
The updates will inform you of the latest weather conditions and areas affected, the number of customers off supply and key steps that we are taking to quickly and safely restore power.
