• Keep a lantern or torch somewhere that's easy to find. Check that the batteries are working, and always make sure you have a spare set, too.
• We're in regular contact with the press, so have a wind-up, battery, or solar radio ready so you can listen to local radio updates.
• Have a Power Bank or solar charger in the house so you can keep your mobile or tablet topped up. You can follow updates on social media channels and our online power cut map.
• Digital and cordless phones may not work during a power cut, so have one you can plug in directly to stay in contact with family, friends, and the emergency services.
• Protect all sensitive and valuable electrical equipment with a surge protector. A surge protector guards against damage caused by sudden electrical surges that can happen during a power cut.
• If you have a mains-operated chair lift, check to see if there is a manual release handle. You can use this to return safely to ground level if the power cuts out. 

  
Our most vulnerable customers can sign up for tailored support through our free Priority Services Register. 

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by:   
 
Phone: 105 or 0800 6783 105   
Twitter: @gridcustomersuk