Preparing for winter weather

We have a range of measures in place during the winter period to ensure we’re fully prepared for any impact on our electricity network.

We have additional operational and engineering staff ready and on stand-by, as well as extra Contact and Control Centre operatives available to manage the electricity network and to help customers with their enquiries.

Our high tech systems and dedicated staff are prepared so that, whatever the weather, we can endeavour to restore power supplies quickly if they are disrupted.

Throughout severe weather periods, where large amounts of our Distribution area may be affected, we send out email updates, please click here to register.

If you experience a power cut or spot anything dangerous which may affect the electricity network, please contact us anytime by phone on 0800 6783 105 or via Twitter @gridcustomersuk. Our Contact Centre teams are on hand to help you. All of our contact details can be found here.

For our most vulnerable customers, we also provide additional support during a power cut. Click on the link for more information about our Priority Service Register.

You can also follow @gridcustomersuk on Twitter for regular power cut updates and information. There is also live power cut information via our power cuts map where you can find out about power cuts in your area.

Click here and view our video below for further power cut advice: