Power Cuts

When the power you need isn’t there, we’re here to help.

We are expecting some cold weather across our regions this week. 

Whatever the weather, we will work to restore power supplies quickly and safely for you. 

Track your power cut

Required

If you're experiencing a power cut, get in contact with us to let us know.

You can also share any information with us about your power that you think we should be aware of.

If you're experiencing a power cut, get in contact with us to let us know.

You can also share any information with us about your power that you think we should be aware of.

Contact us

In the event of a power cut, or any power related emergency, please give us a call. We are available 24 hours a day, 7 days a week.

0800 6783 105

Power cut? Call 105

If you're hard of hearing or deaf, dial 18001 before each number and a Text Relay Operator will join the call.

Power cut information and advice

We aim to keep you informed of the progress of any power cuts and we also offer advice when they occur.

What to do in a power cut

Find out what you can do in the event of an unscheduled power cut.

How to report a power cut

If your power is off, we need you to tell us. Here are all the ways you can report power cuts in your area.

Priority Services Register

Here's everything you need to know about the Priority Services, including what support is available and how to sign-up.

Live power cut map

You can see a live-map of all power cuts and problems in the National Grid area

Register for storm updates

You can choose from getting updates before, during and after severe weather incidents that are likely to impact the electricity network, or sign up for all three.

The updates will inform you of the latest weather conditions and areas affected, the number of customers off supply and key steps that we are taking to quickly and safely restore power.