Who to contact in a power cut
If you're experiencing a power cut, then contact us immediately.
The sooner you contact us about a power cut, the quicker we can fix it. If we’re already aware of the power cut, we can give you an idea of when your power will be restored. You can also type your postcode into our power cut map for the latest updates.
Contact us 24 hours a day
Contact us 24 hours a day, 7 days a week
Call us
0800 6783 105 or 105
Call us
0800 6783 105 or 105
Follow us on X
Follow us on X
If you're hard of hearing or deaf, dial 18001 before each number and a Text Relay Operator will join the call.
Alternatively, watch our YouTube video about who to contact in a power cut:
Live power cuts map
If you are experiencing a power cut and you have not received prior notice, please use this page to find information on any current activity in your area.
What to do in a power cut
Find out what you can do in the event of an unscheduled power cut.
Track or report a power cut
If your power is off, we need you to tell us. If we already have a report, we'll give you the latest information.
Find out how to track or report a power cut.