Track or report a power cut
We may not know you have no power. Report your power cut so we can work to resolve it as soon as possible.
We'll let you know if we already have a report and share the latest information about the issue.
Use our power tracker
Use our online power tracker to find, track or report a power cut.
We'll ask you to check your trip switches and meter to help identify the cause of the issue.
Call us
Call us on 0800 6783 105 or 105 to report a power cut by phone.
Text phone users can dial 18001 before any of the numbers above to use Text Relay.
More information
Live power cuts map
If you are experiencing a power cut and you have not received prior notice, please use this page to find information on any current activity in your area.
Preparing for winter weather
We have a range of measures in place during the winter period to ensure we're fully prepared for any impact on our electricity network.
Being prepared
Power cuts can happen, and while we can't always stop them, we're doing everything we can to fix the problem as quickly as possible.